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Mystery shopping

Are you struggling to improve your brand experience, standardise your market value and check your operational compliance?

Through mystery shopping service, our team of trained shoppers, disguised as actual customers, can offer you actionable insights into your business operations, products and services and assist in improving your customer experience as well as sales.

What expert mystery shoppers at Netrika evaluate

  Infrastructure

  Product/service quality

  Process conformity

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Mystery shopping

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Our Experts

Sanjay Kaushik
Sanjay Kaushik

Managing Director

CFE, CII, FCIISCM, CATS, CCPS, CFAP

Sanjay Kaushik
Col Sanganagouda Dhawalgi

Executive Director-FI

CFE

Sanjay Kaushik
Kasmera Shah

Director – Forensic Investigations

MBA, CFA and MS Finance

Sanjay Kaushik
Ekta Jain Kaushal

Associate Director – Forensic Investigations

MBA and CFE

Mystery shopping companies in India

Each company wants to be known for a high level of service, and many businesses also invest substantial time and money, training staff to provide excellent customer care and support. Nevertheless, this does not ensure that all staff will provide the degree of helpfulness and support they have been employed to provide. People who perform Mystery Shopping are referred to as Mystery Shoppers or Mystery Evaluators and get paid on per shop/audit basis post the successful submission of their reports along with requisite proofs. Mystery Shopping helps businesses and organizations to identify areas that need improvement. A mystery shopping service will show just what kind of service customers are having, even if there is no staff monitoring. Mystery Shopping is a procedure where an individual visits a retail store, cafe, bank branch or any such place to evaluate customer experience value. 

We have a team of trained shoppers who disguise as actual customers and share specific, actionable insights in real-time, which are audited and finally shared with clients for internal reviews and corrective measures.

Mystery Shopper Agency 

In the highly competitive and globally connected world, where every product or service is available at the press of a button, maintaining exceptional customer service is paramount to business success. However, understanding the intricacies of customer experience from the eyes of a real customer and delving into their pain points can be challenging for business executives.

Mystery Shopping is a powerful tool that helps an organisation understand, measure and improve the customer experience by deploying mystery shoppers who access different touchpoints and offer objective, valuable insights for business growth. Mystery shopping agencies address the pain points of inconsistent service quality, variation in employee performance, competitive benchmarking and identifying improvement areas accurately. 

Is Mystery Shopping a Valuable Tool for Businesses?

Sticking to a company's rules and regulations should be an employee's priority, regardless of the field they work in. Breaking the rules, policies or guidelines can have serious consequences. Mystery shopping is one such tool that determines whether or not the company and its staff are following the rules and regulations.

The significance of Mystery Shopping lies in

  • Customer Experience Improvement with insights into a client’s journey to understand their expectations and improve product/service accordingly.
  • Quality Assurance to ensure the policies, standards and guidelines are being followed diligently.
  • Employee Training to improve customer interaction, satisfaction and service delivery.  
  • Competition Analysis to gain insights into the competitors and benchmark performance against industry standards. 
  • Improved Decision-Making with data-based reports from mystery shopping agencies to effectively allocate resources. 
  • Enhanced Brand Loyalty by understanding and implementing the feedback from expert mystery shoppers to encourage repeat business and scale its growth. 

How Netrika Consulting can Help!

Netrika Consulting is a mystery shopping agency with expert shoppers who disguise themselves as real shoppers to identify the strategic, operational, financial and compliance risks that an organisation is exposed to. Being one of the best mystery shopping companies in India, we select a tailored methodology to match business demands and deliver quality as specified in the engagement letter. Our Mystery shoppers work on well-defined metrics which include observing employees' skills in serving, the tidiness and cleanliness of the store or office, or the employees' skills in selling or the quality of the product, determining security flaws, that could leave the company exposed to fraud, theft, or any other risk.

The extensive report from our mystery shoppers helps businesses design and implement a framework to address the risk landscape, customer dissatisfaction elements and employee improvement areas.

 

What Our Trained Shoppers Evaluate

Service Icons
Product quality
Service Icons
Infrastructure
Service Icons
Process conformity
Service Icons
Operations management
Service Icons
Employee interactions
What we offer
  • Data with integrity.
  • Our methodologies reflect a strict adherence to industry-recognized standards. Moreover, we deliver one of the highest educations and employment verification rates in the industry.
  • We design products and services that adapt proactively to current and future needs for screening.
  • Compliance-driven Strategies Risk mitigation is a crucial component for successful recruitment when developing the brand.
  • Fast Turnaround Times: To help customers make decisions even faster, we deliver real-time results as they are available, accelerate communications between third parties, and can leverage candidate-provided documentation where appropriate.
  • Global Reach: With today’s globalized workforce, it’s essential that your background check company be able to procure candidate background information from around the world.
  • 100 Years of cumulative Experience You Can Rely On.
  • Member of PBSA- Professional Background Screening Association.

 

FAQs

Mystery shopping is a technique used by organisations to assess various aspects of their operations and identify potential areas for improvements, such as increasing customer satisfaction, sales and profits.

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Mystery shopping is a practice where businesses hire individuals to act as secret shoppers in order to gather information about the quality of customer service. Although mystery shopping can provide valuable insights, it can also be seen as unethical because it relies on deception.

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Here are some examples of types of companies that may use mystery shoppers: A clothing retail company can use mystery shoppers to check if their shops adhere to corporate policies or brand parameters. A bank can hire mystery shoppers to ensure their employees are obeying financial regulations.

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Yes, many companies in India actively hire mystery shoppers to assess their services and products. Some well-known brands that engage mystery shoppers include retail chains, restaurants, banks, and e-commerce platforms.

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To become a mystery shopper in India, you can follow these steps: Research: Look for companies that provide mystery shopping services in India. You can find a list of companies by searching online for "mystery shopping companies India." Register: Most mystery shopping companies will require you to sign up as a shopper.

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Business Protection Award 2019
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Award for Outstanding Contribution in Risk Management
Security Project Design of the Year
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